Case Study Building Shared Services Essay

ABSTRACT The following paper describes the case study of RR Communications from the view point of Vince Patton the CEO who deals with issues like different IT business units mainly Internet, mobile, landline and cable TV services working independently and neglecting the services of other department thus causing a downfall in the company’s valued services for the customers, CIO’s who are involved with IT-Business alignment are only focused on their individual department and strongly oppose the fact of centralized IT systems, Lack of centralized data i.e. because of the opposition face from department CIO’s , the paper discusses decisions made by Vince Patton to benefit RR communications like centralized IT systems , and decision to implement the shared service for customer calls , reduce the number of suppliers and third party vendors. The paper also discusses certain questions to understand the case in much detail and finally a proposed solution on how to implement the sh ared services. INTRODUCTION Issues of the case study The issues of RR communications identified in the case study are as described  below 1. Lack of centralized IT systems and single leadership, currently there are different departments for each vertical and each a CIO who wish to hold on to their department, this division causes lack of coordination and understanding the other service which has an negative effect 2. Failure in leadership has caused great problems for the company as an enterprise, the division presidents do not want to cooperate with the VP of IT to establish a congregation of the IT departments which has caused internal conflict and an upsurge to unite the database and bring a share system service for customer calls. 3. Their absence of single database has problems with managing data from duplication, storing and protection, and so with each division having their own data of customers to manage and provide service for the customers tend to receive four separate bills which is not helping to retain customers for the services provided. 4. Proliferation of unwanted projects because of the presence divisions who might feel the need of an project which in the enterprise point of view is unwanted, hence the VP’s suggestion of a monthly meeting to discuss the enterprise projects , its need, and scheduling them, budgeting , resource allocation was suggested. 5. Lack of information management makes it difficult to manage the business as a whole, makes it nearly impossible to bring in new technology or space of innovation is stifled because each division doesn’t seem to be in sync leading to increase in cost DISCUSSION QUESTIONS 1. List the advantages of a single customer service center for RR Communications. Implementing single customer services for RR communications by removal of departmentalized services for each service has the following advantages a. A single system for multiple department of services remove data redundancy like customer calls entry, customer information entry etc. thus expediting the process as for every call since personnel working on them are equally allocated and every person has some knowledge of the other sector information. b. A single system also prevents customers from being transferred from one department to another, and also just one bill can be set up to sent to the customer making it easier for the consumers to understand what c. Company can implement new products and services and  remain competitive in the market d. Common customer data repository which is advantageous for the company to reduce data procurement and maintenance cost e. Reduces complexity of multiple departments running playing by different rules thus making internal operations more effective and efficient f. Customer centric systems results in great customer satisfaction g. Sharing of information amongst many systems provides faster decisions on customer or system issues 2. Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center. The case study clearly states that the divisional presidents/CIO’s are absolutely not convinced with the idea of integrating business units on the customer service center brining in shared customer services for many reasons stated like; for their own reasons of losing power in their department, their lack of concern on organization benefits whole as an enterprise, their worry on their individual projects not getting the right number of resources or budget. But some of the strategies if put forth rightly could have all the divisional presidents agree on the shared customer service a. Meetings that focus on IT decisions to be made together as an enterprise and allocate budgets and resources accordingly hence not leaving any division project on the loose loop. b. Bringing in the right infrastructure, metrics, enterprise architecture to help IT standardize their operations which brings the organization to have a consistent brand and successfully sell their services and each department president can receive support. c. Bringing IT folks into business discussions so that they understand the business aspect of the shared services and see what benefits their divisions and resources and pitch in their own ideas. d. Identifying business opportunities that matter to the divisions and ensuring any one department is given preference over the other e. The idea of creating a centralized database and a single data architecture that is accessible to all divisions improves customer satisfaction, lower costs, maintain integrity of data and also prevent duplicate data. And with these advantages the division president can see what is in store for their departments with respect to customer satisfaction. f. IT governance mechanism that handles all the department projects through monthly meetings where the division president can be given  an heads up projects that will be handled and that no project will be scrapped or lack budget and resources and those projects when using shared services can benefit maximum to the enterprise. 3. Is it possible to achieve an enterprise vision with a decentralized IT function? Working in the organization keeping in mind that the work is focused on the business as a whole and not concentrated to any particular department is the way a company needs to grow, but having many divisions and division of labor makes it difficult to envision company’s values, profitability and sustenance. Hence, decentralization of IT into smaller department causes confusion among the department makes information management a huge challenge. And with many departments and leaders for each miscommunication is bound to happen as each division leader is bound to think of his own department much more than work on the vision of the whole company thus causing chaos, disorganization of the project work to progress in the fast lane. And a decentralized IT in a company makes it difficult to track legacy customers or bring in new ones thus a loss in profit for the organization is sure to happen. 4. What business and IT problems can be caused by lack of common information and an enterprise IM strategy? Lack of a centralized information/data repository in any enterprise means lack of clear coordination among the various departments because of lack of communication and in all possibilities each department would not have access to their information if need be which can cause data redundancy. And with multiple silos of data storage and maintenance cost can considerably increase ultimately wasting financial and personnel resources. 5. What governance mechanisms need to be put in place to ensure common customer data and a shared customer service center? What metrics might be useful? To push forwards the implementation of shared services and encourage common customer data certain governance mechanism such as converging IT and Business, Involve IT in business meetings and being apart in making business decisions for the projects, once the shared system is established along with centralized data system each department can be regulated with the new data  which enhances performance. With systems in place, certain metrics can be developed to assess the risk involved, cost incurred, and weak areas in the department that requires immediate attention technically. CONCLUSION From the discussion above with issues, and answers discussing solutions, required governance, metrics and proposed plan it is understood that what RR communication requires is a centralized customer service that shares information amongst different divisions, and single data repository. Along with these, division presidents hindrance to these tasks needs to be put to an convincing end and let them know how well they can be involved in getting these systems in place with advantages to their department. Also uniting different divisions into one is an idea being thought over which will reduce auditing costs of each division, less cost to maintain data individually and makes sure the information transition is smooth and regulated. With this consolidated information, the company’s vision of maintaining its brand can be achieved through cross sales as each division will work with each other leading to faster and effective services rendered to the customers and thus achieving the vision for the enterprise as a whole. REFERENCES 1. Bakos, Treacy. (June 1986).Information technology and Corporate Strategy. Retrieved from http://people.stern.nyu.edu/bakos/itandcs.pdf 2. Nilles, Jack. The Impact of It on organizations. Retrieved from http://www.skyrme.com/insights/5itorg.htm 3. Kokemuller, Neil. Decentralized Company Business Structure. Retrieved from http://smallbusiness.chron.com/decentralized-company-business-structure 20629.html 4. IT Policy and Strategy, Wilmington University. Boston, MA. Pearson learning Solutions

The Good, the Bad and I Believe Essay Samples

The Good, the Bad and I Believe Essay Samples The History of I Believe Essay Samples Refuted Education plays an extremely important function in the lives of individuals. You also have to discover methods to motivate your students to learn. Teachers also must put up with parents also and stay in mind that parents aren't always likely to agree with the teacher and her methods and manner of teaching. You may choose to share your private life events with the reader so as to explain the origins of your beliefs. As an example, in Japanese education system, special emphasis is given to community support, though many folks don't understand why it is essential. Needless to say, on condition you do not infringe on other peoples freedom or rights. The shorter the length, the larger the concentrate on the central belief in a person's life. The Argument About I Believe Essay Samples If for, whatever reason, you're not able to finish your paper by yourself, it could be recommended to find expert guidance and rely on outstanding assistance such as ours. Last, the most essential issue is to keep on topic. The simplest approach to decide on the sort of an essay is to realize the writer's point of view. There's no ideal solution about how to compose an effective essay. Describe a topic you truly care about from current events, and what exactly you think about this subject. Naturally, there are occasions when you're going to be assigned specific topics to work on. Therefore, the topic also has to be informative and manageable. Quite simply, you should opt for a topic that's narrow enough that you're able to acquire enough info to create a great paper, and broad enough that it may be comprehensively developed within the indicated word count. I Believe Essay Samples: No Longer a Mystery You could also ask your writer to supply a draft, from which you are able to gauge the development of your purchase. You are likely to love our work. Luckily it was not the end. Each one of your wishes concerning the order matters for the writers. You must also meet and understand your students too. Students have to compose essays based on the teacher's instructions or their preferred style in writing. The student is often predicted to demonstrate an awaren ess of the class material, besides carrying out extensive research. Today, most college students find it difficult to compose an essay on a specific topic. Writing an essay is a critical role in academe life. It is a gift that comes naturally. Essay writing is often practiced is schools. It is one of the most challenging tasks students have to undertake. Regardless of what genre you would like Business Studies, Microeconomics, Business Management and Financial Accounting, we're here to serve your needs. It is possible to also obtain insightful ideas for how to begin your paper, including an outline on the best way to proceed. Who knew essay writing might be so tough. Some consider essay writing a burden even though others see it like a chance to share their ideas and opinions. Anyway, this essay ought to be a reflection of the life of somebody. Stephen's essay is quite effective. All About I Believe Essay Samples At times it's helpful to observe how others were able to get over the difficult first-line hump. There's nothing I need to hide. There are lots of conditions in athletics where you must earn a fast and important decision and the consequences of that decision will impact the entire team. One of the most difficult things for humanity to become wrought is grief.

Biography of Adam Smith, Founding Father of Economics

Adam Smith (June 16, 1723–July 17, 1790) was a Scottish philosopher who today is considered to be the father of economics. His seminal work, The Wealth of Nations, published in 1776, influenced generations of politicians, leaders, and thinkers, including Alexander Hamilton, who looked to Smiths theories when, as secretary of the treasury, he fashioned the economic system of the United States. Fast Facts: Adam Smith Known For: Father of economicsBorn: June 16, 1723 in Fife, ScotlandParents: Adam Smith, Margaret DouglasDied: July 17, 1790 in Edinburgh, ScotlandEducation: University of Glasgow, Balliol College, OxfordPublished Works: The Theory of Moral Sentiments (1759), The Wealth of Nations (1776)Notable Quote: Every individual†¦ neither intends to promote the public interest, nor knows how much he is promoting it†¦he intends only his own security; and by directing that industry in such a manner as its produce may be of the greatest value, he intends only his own gain, and he is in this, as in many other cases, led by an invisible hand to promote an end which was no part of his intention. Early Years and Education Smith was born in 1723 in Kirkcaldy, Scotland, where his widowed mother raised him. At age 14, as was the usual practice, he entered the University of Glasgow on a scholarship. He later attended Balliol College at Oxford, graduating with extensive knowledge of European literature. He returned home and delivered a series of well-received lectures at Glasgow University, which appointed him first as the chair of logic in 1751 and then chair of moral philosophy in 1752. Founding Father of Economics Smith is often described as the founding father of economics. A great deal of what is now considered standard belief about the theory about markets was developed by Smith. He explained his theories in Theory of Moral Sentiments, published in 1759. In 1776, he published his masterpiece, An Inquiry into the Nature and Causes of the Wealth of Nations, which today is generally called The Wealth of Nations. In Theory of Moral Sentiments, Smith developed the foundation for a general system of morals. It is a very important text in the history of moral and political thought. It provides the ethical, philosophical, psychological, and methodological underpinnings to Smiths later works. ​ In this work, Smith stated that man was self-interested and self-commanded. Individual freedom, according to Smith, is rooted in self-reliance, the ability of an individual to pursue his self-interest while commanding himself based on the principles of natural law. The Wealth of Nations The Wealth of Nations is actually a five-book series and considered to be the first modern work in the field of economics. Using very detailed examples, Smith attempted to reveal the nature and cause of a nations prosperity. Through his examination, he developed a critique of the economic system. Most commonly known are Smiths critique of mercantilism and his concept of the invisible  hand, which guides economic activity. In explaining this theory, Smith stated that wealthy individuals are: ...led by an  invisible hand  to make nearly the same distribution of the necessaries of life, which would have been made, had the earth been divided into equal portions among all its inhabitants, and thus without intending it, without knowing it, advance the interest of the society. What led Smith to this remarkable conclusion was his recognition that wealthy people dont live in a vacuum: they need to pay (and thus feed) the individuals who grow their food, manufacture their household items, and toil as their servants. Simply put, they cant keep all the money for themselves. Smiths arguments are still used and cited today in debates. Not everyone agrees with Smiths ideas. Many see Smith as an advocate of ruthless individualism. Regardless of how Smiths ideas are viewed, The Wealth of Nations is considered to be, and is arguably, the most important book on the subject ever published. Without a doubt, it is the most seminal text in the field of free-market capitalism. Later Years and Death After living in both France and London for a time, Smith returned to Scotland in 1778 when he was appointed the commissioner of customs for Edinburgh. Smith died on July 17, 1790, in Edinburgh and was buried in the Canongate churchyard. Legacy Smiths work had a profound effect on the American  founding fathers  and the nations economic system. Instead of founding the United States on the idea of mercantilism and creating a culture of  high tariffs  to protect local interests, many key leaders, including  James Madison  and Hamilton, espoused the ideas of free trade and limited government intervention. In fact, Hamilton, in his Report on Manufacturers espoused a number of theories first stated by Smith. These theories stressed the need to cultivate the extensive land that was available in America to create a wealth of capital through labor, distrust of inherited titles and nobility, and the establishment of a military to protect the land against foreign intrusions. Sources â€Å"Adam Smith.†Ã‚  Econlib.Brett, Sarah, and Oxford University Press. â€Å"Adam Smith (1723-90).†Ã‚  Oxford University Press | Online Resource Centre.Founders Online. Alexander Hamiltons Final Version of the Report on the Subject of the Manufactures.  National Archives and Records Administration, National Archives and Records Administration.

European Colonization in Shakespeares The Tempest Essay

No Critique of European Colonization in The Tempest Since the 1960s, several critics have found a critique of colonialism in their respective readings of Shakespeares The Tempest. The most radical of these analyses takes Prospero to be a European invader of the magical but primitive land that he comes to rule, using his superior knowledge to enslave its original inhabitants, most notably Caliban, and forcing them to do his bidding. While the textual clues concerning the geographic location of Prosperos island are ambiguous and vague, there is a prominent references to the Bermoothes. We know that shortly before he wrote his final play, Shakespeare read a contemporary travel account of the Virginia Companys 1609 expedition to†¦show more content†¦Just as Native American tribes would come to distinguish between colonizers from different nations, e.g., favoring the French over the British or vice versa, Caliban becomes disenchanted with Trinculo as a master and proclaims that he will only serve Stephano. For his part, like some great father protecting his children from a European rival, Stephano rebukes Trinculo for his mistreatment of Caliban, saying that the poor monsters my subject, and he shall not suffer indignity (III, ii., ll.36-37). All of this closely resembles some aspects of European colonialist stereotypes of the New Worlds peoples and of their historical subjugation of Indians for their own good. If Shakespeares play does comment upon European exploration and colonization in the Western Hemisphere, however, The Tempest does not contain a critique of exploitation, but, instead, an apology for it. Caliban was initially treated as an ignorant child and only put under wraps after he attempted to force himself upon the completely innocent Miranda. The charge of rape is made more credible in having Miranda pass judgment upon Caliban whom she calls an Abhorrd slave (I, ii., l.352). Unlike our current understanding of European colonialism, Prospero puts Caliban in chains because he has earned the status ofShow MoreRelated tempcolon Confronting Colonialism and Imperialism in Aime Cesaires A Tempest1403 Words   |  6 PagesColonialism in A Tempest   Ã‚  Ã‚   A Tempest by Aime Cesaire is an attempt to confront and rewrite the idea of colonialism as presented in Shakespeare’s The Tempest.   He is successful at this attempt by changing the point of view of the story.   Cesaire transforms the characters and transposes the scenes to reveal Shakespeare’s Prospero as the exploitative European power and Caliban and Ariel as the exploited natives.   Cesaire’s A Tempest is an effective response to Shakespeare’s The Tempest because heRead More Aime Cesaires A Tempest Clarifies Shakespeares The Tempest1683 Words   |  7 PagesCesaires A Tempest Clarifies Shakespeares The Tempest      Ã‚  Ã‚   Negritude, originally a literary and ideological movement of French-speaking black intellectuals, reflects an important and comprehensive reaction to the colonial situation of European colonization (Carlberg).   This movement, which influenced Africans as well as blacks around the world, specifically rejects the political, social, and moral domination of the West.  Ã‚   Leopold Senghor, Leon Damas, and Aime Cesaire are the three pioneersRead MoreWorld Events Influencing Shakespeare ¨s The Tempest Essay example1277 Words   |  6 Pagesquickly evolving. 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Admission Essay Final Free Essays

Pursuing my dream career in Practical Nursing will bring to me a great sense of satisfaction.   I have always wanted to study nursing up to the highest education level possible for two reasons; one to use the education for life and secondly to live off the education. Education for me is just more than attaining good grades. We will write a custom essay sample on Admission Essay Final or any similar topic only for you Order Now Education for me is an opportunity to develop into a well-rounded person, fully equipped to face the world and serve my community and humanity and eventually make the world a better place for future generations to live in. The Lead School of Technology University has a unique culture which emphasizes on innovation, imagination and a culture of valuing of people. The Lead School of Technology University has a well-equipped library which meets the research needs of students, fully computerized and equipped with state of the art equipment. This is very ideal for nursing students and is very crucial for me as a nursing student. Throughout my life, I have always desired to study nursing from a reputable University hence my desire to join Lead School of Technology University which has unmatched standards in as far as nursing programs are concerned. My dream is to excel as a nursing student and graduate as a well-rounded nursing professional able to deal with the challenges that constantly emerge in the field. Without this hands-on experience, skills and knowledge, I cannot be able to make it, hence, my resolve to join Lead School of Technology University where I believe I will achieve my career and academic goals.   My dream to pursue nursing stems from an early age, partly from the encouragement from parents and secondly from my personal ambitions and career goals. My ambition is grounded in the realization that I am talented I love caring for people. I understand the importance of nurturing the talent and for me, the best way to do it is by studying nursing at the University level. For me, nursing is more than giving care; it is more than a path to a promising career.   Nursing is a means to express oneself in one of the mot effective ways. Nursing leads to special way of communication in that it connects the nurse and the patient. Nursing is the best avenue to solve some of the social challenges the world is faced with, in regard to disease. Nursing can play a very positive role in conflict resolution in a world dominated by violence and selfishness. It is my conviction that, enrolling for a LPN course in this college will provide me with the necessary information-based skills to excel in achieving my career goals.   In this competitive world, it takes discipline, an understanding of relevant laws, a good understanding of ethical code of conduct and a couple of other skills to survive in the competitive nursing field.   My admission for a LPN program will therefore equip me with the above-mentioned skills and therefore make me a qualified professional. Conclusion   My interest in Lead School of Technology University is informed by the fact that, it will offer me with an empowering study environment. Lead School of Technology University has a sizeable number of students which means that, admission at the University requires high qualifications making it a center for excellence. I really look forward to getting admission to the Lead School of Technology University nursing program. Bibliography Gordon, V (2005).   Career advising: An academic advisor’s guide. San Francisco CA: Jossey-Bass. How to cite Admission Essay Final, Essays

How to establish trust in global team free essay sample

For example, if we see someone wearing an overly large T-shirt and a backwards hat, people might judge him by trying to have this cool, young rapper kind of look. This is very common in my own culture in Korea, as well as Japan, especially when it comes to our style of hip-hop music. But here, even this can be seen as an imitation to other parts of the worlds. To me, dont think so at all. This just shows how a style can grow and become universal. It doesnt matter if youre American or Japanese or Korean; the style as grown to be one and the same.Therefore, music can be influenced by people who both listen and appreciate this fun and interesting style. Globalization helped bring American rap music to the other side of the world, and allowed it to develop within the Asian cultures. Even now, popular artists in America turn to Asian artists and producers and exchange different takes and styles on this genre of music. We will write a custom essay sample on How to establish trust in global team or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page It is very amazing in my opinion, and I expect us to have even more culture and influence exchanged with each other. How to establish trust in global team free essay sample It is hard to say whether Japanese Hip-Hop is real or not. In Japan, there are famous rap artists out there, like DC MURK and SIMON. In fact, they are so popular In Japan, that they are even making a break In America. For Instance, SIMON was even recognized by the popular American rapper 50 Cent. Hip-Hops beginnings In America originally told stones of struggle and survival with African-Americans growing up In the slums and ghettos of crowded scales, varying from the East Coast to the West Coast. Even then, there were varying differences in both styles and beats pending on the location of each rapper.On the other side of the world, however, countries like Japan and Korea have to develop their own styles as well. No matter how much they choose to imitate the original, there will always be something different about Asian Hip-Hop in comparison to American Hip-Hop-?the language barrier being Just one aspect of it. We will write a custom essay sample on How to establish trust in global team or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page This day in age, Asian Hip-Hop has become very popular, and in my opinion, Japanese Hip-Hop music can be considered real. Although there are a lot of artists in Salsa who Imitate American rap music, I believe that Imitation helps teach creation. From there, Japanese HIP-HOP artists and other Aslant artists can learn to make their own creative styles with rap music. If Asians werent able to understand Americas style, maybe then, their songs are Just Imitations, and awful Imitations at best. Of course, at first, because of the language barrier, most people will already think of Japanese Hip-Hop as a poor imitation; but if you can get past the barrier and really focus on the music, you can get an appreciation for the different styles presented in Asian music.Hip-Hop is still a relatively young style of music, introduced to America in the late sass. Through rap and its various styles of poetry and storytelling, the African American youth told the reality of their situations, I. E. Living conditions, prejudice from the authorities, being poor and/or homeless, the selling and distribution of drugs, etc. Over the years, Hip-Hops popularity began to Increase nationally, but was still considered to be strictly African-Americans own kind of music. However, In the ass, white rap artists Like The Beastie Boys and Mine started to grow In popularity s well.Today, Mine is one of the best selling rap artists, despite not being an African-American. Having said this, if people from other races in America can gather an understanding and their own identity of Hip-Hop, why cant people from Japan or Korea or any other Asian country do the same? I also think that young people these days are can easily define themselves by the kind of music they listen to. Its kind of like a double-edged sword, where it has both positive and negative effects. Kids are very easily impressed by what they see on TV r what they listen to on the radio.Through entertainment, and especially music, the younger generations clothing style, speech patterns, and behaviors can all change based on what they are exposed to. For example, If we see someone wearing an overly large T-shirt and a backwards hat, people might Judge him by trying to have this cool, young rapper kind of look. This Is very common In my own culture In Korea, as well as Japan, especially when it comes to our style of hip-hop music. But here, so at all. This Just shows how a style can grow and become universal.It doesnt tater if youre American or Japanese or Korean; the style has grown to be one and the same. Therefore, music can be influenced by people who both listen and appreciate this fun and interesting style. Globalization helped bring American rap music to the other side of the world, and allowed it to develop within the Asian cultures. Even now, popular artists in America turn to Asian artists and producers and exchange different takes and styles on this genre of music. It is very amazing in my opinion, and I expect us to have even more culture and influence exchanged with each other.

Own Story Essays - British Cuisine, Canadian Cuisine, Precipitation

Own Story "Bzzzzzzzzz!!!" the alarm rang. Small dirty hands hit the off switch and got out of bed. The scrawny boy walked over to the window in his old spider-man pajamas and looked outside. Everything was white as far as the eyes could see. The ground was covered with a silky smooth blanket of fresh new snow, which concealed the old brown sheet from the week before. By the driveway the top of an "open house" peered out from the snow. After changing, the little child proceeded down the brown carpeted stairs which spit up dust with every step he took. The walls of the old house were maroon with an occasional faded outline of an old picture. The hardwood floors were also barren and would creak with every step. The boy walked into the kitchen, turned on the stove and placed a griddle over it. Next he opened the old fashioned refrigerator. The light inside flickered on and off as he reached for the eggs and bacon. He shut the door and headed over to the counter where he placed the egg carton and bacon. His nimble hands picked up three slices of bacon and broke two eggs on the griddle. The pan was not warm so the eggs and bacon just sat there. Suddenly the boy heard a car door slam and people talking. He looked out the window and saw two women heading towards the front door. The shy boy quickly turned around and ran out the back door. The people outside trudged through the thick heavy snow towards the front door. They reached the doorstep of the off-white house, and rammed the rusty knocker against the forest green door. The knock let out a loud hollow echo. They stood in the cold waiting for someone to open the door, but after five minutes they decided to invite themselves into the house. "Hello?" one woman shouted. They waited for an answer but only heard the crackling of bacon grease coming from the kitchen. The air had the savory scent of smoked bacon and eggs, which made their stomachs growl. They slowly walked to the kitchen and peered in to see nothing but burnt eggs and bacon on the sizzling griddle. They looked to the left and saw that the back door was open. Outside, the tracks of fresh footprints created a path in the snow that lead toward a white picket fence. The gate to the fence swung back and forth in the cold sharp wind. "Ahhh!! Help!!" a sharp shrill came from behind the fence. The two ladies gave each other a quick glance as the call for help rang out over and over . They both ran to the gate as the fresh snow flurried off from the soles of their boots. Two feet past the gate they both tripped over a thin wire that was stretched out across the ground. They lifted their now cold and wet faces out of the snow, and saw nothing but an empty yard. The women began to grow goose bumps all over their bodies and gave each other a nervous look. They stood up and wiped the snow off their bodies. An angry growl grew louder and louder from behind them and now their goose bumps grew to little mole hills all over their bodies. They slowly turned around and they both became as white as the velvety snow that surrounded them. Their knees began to shake and their hearts started to beat faster and faster until their heartbeats became one monotone sound. Their eyes opened widely and stared straight ahead as if they had seen a ghost. However, it was no ghost they were looking at. Instead they were looking at a 12 year old boy covered in snow and dirt. The fence had now been closed. A large evil grin was stretched across the boy's face and his jet black eyes glared at the two helpless women. His arms were raised like a vampire before his transformation into a bat. The women thought that the devil himself had possessed this boy. This thought was the last that ever entered their heads. The boy let out a sharp scream and pounced on the two women like a tiger who hadn't eaten for weeks. Their screams only lasted for a split second and then dead silence rang through the cold dry air. The young boy, now tired from digging, threw the limp bodies in the shallow graves in the snow. He